Newbarry College of Business Services and Technology Crown Academy Innunco Academy

Air Ticketing: Amadeus

  • Description
  • Knowledge & Skills
  • Curriculum
  • Textbooks/Manuals
  • Teaching & Evaluation

This course offers field-specific content on the operations of the common professional system: Amadeus ticketing platform. Students will become proficient with basic functions of Amadeus global distribution system when planning and booking air travel for future clients. Students will also gain an in depth understanding of a wide range of technical and soft skills needed to successfully provide the appropriate travel services to clients.

Knowledge & Skills

  • Operate in the Amadeus Vista Selling Platform and Pro-web environment
  • Display general information in the Amadeus Information System
  • Display airline availability, schedules and timetables
  • Book, waitlist and cancel airline reservations
  • Construct a Passenger Name Record
  • Retrieve and modify Passenger Name Record information
  • Issue an itinerary
  • Request a fare display
  • Price a PNR itinerary

Course Content

Welcome (10 Minutes)
1. Introduction to the Amadeus Selling Platform Vista (30 Minutes)
2. The Command Page (30 Minutes)
3. Amadeus Basic Functionality Course (10 Minutes)
4. Amadeus Imformation Pages (30 Minutes)
5. Amadeus Air (20 Minutes)
6. PNR (30 Minutes)
7. Amadeus Advance Functionality (30 Minutes)
8. Amadeus Queues (20 Minutes)
9. Amadeus Fare Quote and Informative Pricing (30 Minutes)
10. Amadeus Email (20 Minutes)
11. Amadeus Customer Profile (20 Minutes)
12. Amadeus Travel Assistant (20 Minutes)
13. Amadeus Central Ticketing Course (40 Minutes)
14. Amadeus Electronic Ticketing (30 Minutes)

  • BYOD: Computer/laptop with webcam 
  • Textbooks/Manuals: 2-3: Amadeus Travel Agency Basic Functionality Course

Students will have three options of delivery method for this course: Online Streaming, Free Self-study Online, and On-campus. For inquiries regarding course tuition and other fees, please contact our Admission Officer at +1 (416) 230-1816 or email

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